Handling those difficult conversations:
“Wherever there is change, there is always casualties ; a good organisation looks after the casualties “
- John Harvey Jones
* for some this is a very real problem, particularly when entering in to a period of “change” , and where there is fear and uncertainty.
* how we, as leaders, handle the demand for information is vital to achieving staff engagement.
* so ask yourself, what do you do?
* do you only tell half the truth, in an attempt to try and protect people from the future
* do you try and ignore the need to communicate, instead you lurch from one task to the next hoping to keep people busy
* do you deliver a hand grenade message and then run away failing to provide the support that is needed.
OR …… DO YOU:
Be honest, face the truth with courage, take the people through the situation,
provide a picture of reality, bring clarity to any misunderstanding, be firm, be accessible, be supportive.
You might be surprised at the thanks you get and the respect you are given, because the people aren’t stupid , they have a fair idea what is going on, what they need is for you to tell it as it is.